Right of Withdrawal

Information on the Right of Withdrawal

In line with the new EU Directive of 23 June 2011 for the protection of the online purchasing: the Directive will be transposed into Italian legislation by 2013 and Jäneke 1830 already fulfills the new standards of consumer protection.The Consumer has the right to terminate any contract, without any penalty and without specifying the reason, within 14 working days from the day of delivery to the Consumer. The right of withdrawal is exercised by sending a written notice to Jäneke 1830 Srl within the deadline.
The Consumer may not exercise the right of withdrawal for contracts for the provision of any non-prefabricated good produced on the basis of an individual choice of the consumer, the current laws states that the right of withdrawal can not be exercised for “tailored and clearly customized good.”
The right of withdrawal cannot be exercised for those products that provide for a strictly personal use such as mattresses and pillows in case the protective cellophane is no longer sealed.
The right of withdrawal cannot be exercised also on non-customized, in the following cases: goods purchased with VAT for professional purposes; goods included in contracts negotiated at the headquarters of Jäneke 1830 Srl and finally concluded by entering the “distance” order online.
By exercising the right of withdrawal on a single product whose value has allowed the activation of the promotion Free Shipping within a larger supply, the promotion will cease to apply, in which case the shipping costs shall be charged to the Consumer according to the rate.
The consumer is required to return the goods at their own expense to Jäneke 1830 within 14 working days from the exercise of the right of withdrawal, in addition the goods must have been used in the normal care, they must not have been damaged and must be returned in their original packaging. The costs of returning within the Italian territory vary between €40.00 and €85.00 per cubic meter, depending on the region where the time indicated applies only to addresses that do not fall under the Special Location section.
If the right of withdrawal is exercised by the consumer pursuant to the provisions herein contained, Jäneke 1830 will reimburse the amount paid with the exception of the additional costs that the customer has expressly confirmed in addition to the Standard Delivery.
Reimbursement shall be made promptly during the working day following the time when Jäneke 1830 has become aware of the bank account of the purchaser or the relevant Paypal account, however after the receipt of the goods in our warehouses and verification of their perfect state.
In the event that the Consumer does not meet the conditions and terms for exercising the right of withdrawal, Jäneke 1830 will not refund any sum: we can instead return the good at Consumer’s expenses.

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