Shipping & Withdrawals
SHIPPINGS & WITHDRAWALS
Shipping by express mail service
Jäneke 1830 ships with express carriers in order to ensure the level of service and product integrity during transport. The insurance cover for damage is not included in the shipping cost and can be optionally added when purchasing the product.
Upon shipping, Jäneke 1830 sends an e-mail alert to the customer. The carrier makes then a phone notice in order to inform about the day and time scheduled for delivery; we therefore recommend you to include in the order cell phone number where you can always be reached.
Deliveries take place from Monday to Friday and are not “on appointment”: the availability of the customer will be considered by the courier consistent with the delivery schedules
The Shipping Timing must be added to the Weeks of Production time indicated in the product data sheet. In Italy the shipment varies from 2 to 10 days, depending on the destination: for further information please visit the page Shipping Times.
The delivery service with specialized carrier is to be intended solely to the street level and the Customer must co-operate with the driver to download packages from the side of the truck, sometimes also providing other people depending on the size and weight of items purchased . In the “Additional Information” of the product data sheet, you can find the indications of the number of packages and the weight of individual items. Carriers do not provide deliveries to the plan.
All products are accompanied by a regular bill of sale or by a receipt valid for the 12-month warranty on defects of conformity.
In case of discrepancy of the product received, you must contact our office by phone or mail (see CONTACTS form) within 3 days from delivery. We would appreciate photographic documentation of the discrepancy reported by the product.
The Shipping Cost is calculated based on the weight and volume of the selected products and is suitable for all items proposed on the site. Shipping costs may vary depending on the ongoing offers and promotions.